Do you have an upcoming assessment?  Here’s what you’ll need to know

We’ll help you prepare for your upcoming assessment – contact a dedicated team member!

Preparing for your Assessment

Wear loose fitting clothes that are easy to remove

Take a shower before your appointment

Arrive fifteen minutes early

Additional recommendations

  • Bring one piece of government issued photo ID to your appointment to verify your identity.
  • Arrive at least 15 minutes before your appointment start time. There may be some forms to complete before your assessment, including a consent/authorization.
  • Double check the location of your appointment on your confirmation letter. Most appointments are held at our office, but some assessors prefer to hold them at their own locations.
  • Decide your mode of transportation and where you’ll park if you’re driving. Most metered parking on Downtown Vancouver streets is limited to 2 hours, so you may want to use a parking garage instead. Please refer to our parking information below.
  • Our office has a scent-free policy. Please avoid wearing/using any scented products for your appointment

Common Questions

What are my rights?

Direct IME attempts to deliver services within the framework of our Values and with policies and procedures that support and respect the Rights of the Person Served and our employees.  As Direct IME facilitates the delivery of your Independent Evaluation Service (IES); the person served can expect that you have the right to:

  1. Be treated with respect;
  2. Confidentiality of your information;
  3. Privacy;
  4. Be free from abuse (physical or emotional) or exploitation (financial or otherwise);
  5. Be free from the fear of retaliation, humiliation or neglect;
  6. Inquire as to how your service will be delivered and by whom;
  7. Know how your information will be used;
  8. Terminate your service;
  9. File a complaint: and
  10. Inquire on support services that are within our scope of knowledge.

Should the person served or your support system feel that your rights where not respected, please contact us.


What do I do if I have a complaint?

As the primary user, you have a right to file a complaint and receive fair resolution.  Inform a team member right away and we’ll guide you through our resolution process.


I can’t make it to the appointment. What do I do now?

Make sure to advise your legal representative immediately of cancellation and read your confirmation letter for the cancellation policy as this varies by assessor.


I need help getting to the assessment location

We are happy to assist with any transportation arrangements.  Please have your representative contact us when scheduling the assessment, to assist with transportation. 


What is a chaperone and do I need one?

It’s mandated for certain specialties that a chaperone should be present during your assessment. We provide chaperones for all our onsite assessments. Let us know ahead of time if you will be requiring a chaperone.

How to get here

Our address: 1199 W Hastings St. Suite 700 Vancouver, BC, V6E 3T5.

We’re open between 8am – 5:30pm Monday – Friday.

You can call us at: 778-372-1400.

For general enquiries, email us at


Metered parking can be found throughout downtown and range from $1-$6/hour. Meters are in effect 9am-10pm daily, including weekends and holidays. Below are a few recommended parking meter and parking lot options.

Location Type Cost
W. Hastings in front of Direct IME building Metered Street Parking
  • $7/hour with a 2 hour Maximum
W. Hasting, West of Bute Street (a block after the Direct IME building)

  • Further west on W. Hastings
Metered Street Parking
  • $2/hour with a 2 hour maximum
1177 West Hastings Lot Parking Lot
  • $3.25/30mins
  • $14.25+tax EarlyBird (Enter between 6am – 9am – Monday-Friday)
EasyPark – Lot 54 – 1095 W. Waterfront Rd

  • Located at the end of Waterfront Road by the Harbour Air Terminal
  • Access 24/7. Unattended pay & display & pay-by-stall – Cash, Visa, MC, AMEX & EasyPark tokens accepted.
Parking Lot
  • $4/30mins; $23.50 Maximum
  • $25.75 All Day
 EasyPark – Lot 64 – Coal Harbour Community Centre. (Hastings & Jervis)

  • Located underneath the Coal Harbour Community Centre
  • Access 24/7. Unattended pay & display & pay-by-stall – Cash, Visa, MC, AMEX & EasyPark tokens accepted.
Parking Lot
  • $3.60/hour; $16.50 Maximum
Guinness/MNP Tower Parkade – Lot 9010 – 1055/1021 W.Hastings St.

  • Underground parkade located between Thurlow and Burrard St on W. Hastings – next to Portal Park and across the street from Oceanic Plaza
Parking Lot
  • $9.50/hour
  • $23/day (P4 Only 6am-6pm)
  • $3.75 for Evenings and Weekends

Other Resources

Here is a general list of information and contacts which may be of assistance to you.

Food Shelters


Name Contact Details
Daily Bread Food Bank
Richmond Food Bank Society



Name Contact Details
Vancouver Coastal Health

  • Hospital Locations and Classifications
Fraser Health

  • Hospital Locations and Classifications

Public Services


Name Contact Details
Employment and Social Development Canada

  • Registered Disability Savings Plan, Grant & Bond
Service Canada
HealthLink BC or 811
Alcohol & Drug Information and Referral Service 604-660-9382 or 1-800-663-1441 (toll free)
Youth in BC Distress Line 604-872-3311

Support for Families and Caregivers


Name Contact Details
Mood Disorders
Canadian Red Cross
United Way

Support Groups


Name Contact Details
Here to Help
Canadian Mental Health Association (Vancouver Fraser Branch)



Name Contact Details
BC Transit
Translink (Vancouver)



Name Contact Details
Covenant House Vancouver
Downtown Eastside Women’s Shelter
  • 302 Columbia St., Vancouver, BC, V6A 4J1
  • 604-681-8480
Rain City Housing
Lookout Society
Union Gospel Mission

Have any other questions?

Let us know