Do you have an upcoming assessment?  Here’s what you’ll need to know

What are my rights?

Direct IME attempts to deliver services within the framework of our Values and with policies and procedures that support and respect the Rights of the Person Served and our employees.  As Direct IME facilitates the delivery of your Independent Evaluation Service (IES); the person served can expect that you have the right to:

1. Be treated with respect;
2. Confidentiality of your information;
3. Privacy;
4. Be free from abuse (physical or emotional) or exploitation (financial or otherwise);
5. Be free from the fear of retaliation, humiliation or neglect;
6. Inquire as to how your service will be delivered and by whom;
7. Know how your information will be used;
8. Terminate your service;
9. File a complaint: and
10. Inquire on support services that are within our scope of knowledge.

Should the person served or your support system feel that your rights where not respected, please contact us.

What do I do if I have a complaint?

As the primary user, you have a right to file a complaint and receive fair resolution.  Inform a team member right away and we’ll guide you through our resolution process.

I can’t make it to the appointment. What do I do now?

Make sure to advise your legal representative immediately of cancellation and read your confirmation letter for the cancellation policy as this varies by assessor.

I need help getting to the assessment location

We are happy to assist with any transportation arrangements.  Please have your representative contact us when scheduling the assessment, to assist with transportation. 

What is a chaperone and do I need one?

It’s mandated for certain specialties that a chaperone should be present during your assessment. We provide chaperones for all our onsite assessments. Let us know ahead of time if you will be requiring a chaperone.