Thank you for completing the survey.

Based on the answers you have provided to us, you are safe to proceed with your upcoming appointment. Please review the following information below on how to prepare for your appointment.

Preparing for your Assessment

Arrive fifteen minutes early

Take a shower before your appointment

Wear loose fitting clothes that are easy to remove

  • Bring one piece of government issued photo ID to your appointment to verify your identity.
  • Arrive at least 15 minutes before your appointment start time. There may be some forms to complete before your assessment, including a consent/authorization.
  • Double check the location of your appointment on your confirmation letter. Most appointments are held at our office, but some assessors prefer to hold them at their own locations.
  • Decide your mode of transportation and where you’ll park if you’re driving. Most metered parking on Downtown Vancouver streets is limited to 2 hours, so you may want to use a parking garage instead. Please refer to our parking information below.

How are we keeping you safe?

Physical barrier to prevent droplets
Hand sanitizer upon entry
Separated seating to promote social distancing
Barrier tape to promote social distancing
Safety and mask-only zone sign
High-grade air purifier to filter air particles

Physical Distancing

  • Checking temperatures before anyone enters our office (staff, assessors, and examinees).
  • Practicing proper physical distancing and limiting the number of individuals in our office to 10 at any given time.
  • Scheduling assessments with “gaps” between examinees to prevent contact.
  • Elevators will have a maximum occupancy of 1 (if not the same family).
  • Limiting the number of individuals in our waiting room to 3 at any given time.
Person served will enter last and be the first to leave
A physical barrier is placed in every room to prevent droplet transmission
Assessor will be sitting on the other side of the barrier
Surfaces are wiped down after every examination

Personal Sanitization and Protection

  • Plexiglass sneeze guards installed at reception counter and in exam rooms.
  • All staff, assessors, and examinees will be asked to use hand sanitizer upon entry or re-entry.
  • All staff, assessors, and examinees will be asked to wear masks and gloves when in contact with others.
  • Antimicrobial film applied to all high-touch surfaces (e.g. door handles, elevator buttons, pens, bathroom keys)

Frequent Surface Sanitization

Lobby, offices, and exam rooms will be sanitized following the CDC and BC CDC guidelines, and by using an approved disinfectant (Benzalkonium chloride 5%).

Lobby Exam Rooms Offices
Frequently – After each encounter with an outside visitor (examinee, courier, etc) Frequently – After each assessment Daily – At the end of each day

How to get here

We’re located at 1177 W Hastings St. Suite 2700 Vancouver, BC, V6E 2K3. Opened between 8am – 5:30pm Monday – Friday. You can call us at: 778-372-1400.


Metered parking can be found throughout downtown and range from $1-$6/hour. Meters are in effect 9am-10pm daily, including weekends and holidays. Below are a few recommended parking meter and parking lot options.

Location Type Cost
W. Hastings in front of directIME building Metered Street Parking
  • $7/hour with a 2 hour Maximum
W. Hasting, West of Bute Street (a block after the directIME building)

  • Further west on W. Hastings
Metered Street Parking
  • $2/hour with a 2 hour maximum
1177 West Hastings Lot Parking Lot
  • $3.25/30mins
  • $14.25+tax EarlyBird (Enter between 6am – 9am – Monday-Friday)
EasyPark – Lot 54 – 1095 W. Waterfront Rd

  • Located at the end of Waterfront Road by the Harbour Air Terminal
  • Access 24/7. Unattended pay & display & pay-by-stall – Cash, Visa, MC, AMEX & EasyPark tokens accepted.
Parking Lot
  • $4/30mins; $23.50 Maximum
  • $25.75 All Day
 EasyPark – Lot 64 – Coal Harbour Community Centre. (Hastings & Jervis)

  • Located underneath the Coal Harbour Community Centre
  • Access 24/7. Unattended pay & display & pay-by-stall – Cash, Visa, MC, AMEX & EasyPark tokens accepted.
Parking Lot
  • $3.60/hour; $16.50 Maximum
Guinness/MNP Tower Parkade – Lot 9010 – 1055/1021 W.Hastings St.

  • Underground parkade located between Thurlow and Burrard St on W. Hastings – next to Portal Park and across the street from Oceanic Plaza
Parking Lot
  • $9.50/hour
  • $23/day (P4 Only 6am-6pm)
  • $3.75 for Evenings and Weekends

We look forward to seeing you